ManyChat is a leading chatbot software on the market today. It’s a tool that will improve customer satisfaction, generate new leads, and save you a lot of time. It’s free of charge, but you can always upgrade to a Pro package.
With many AI chatbots available today, this one really stands out. The ease of use, the effectiveness of customer care, and easy two-minute sign-up are just some of the reasons.So, in case you’re wondering if ManyChat is worth your time and money, you can check out the ManyChat review below and decide for yourself.
Pros & Cons
Pricing Plans
Free
Pro
Premium
$0
*No credit card, or charge card, required
$15/month
*price scales with number of contacts!
custom
*premium support and instant access to ManyChat automation experts
Features
Message Automation
One of its most known features is message automation, which allows you to communicate with your customers in real time.
A way to get started with this is by using either Basic or Flow builder, which is an editor of all your messages and conversation with the audience. You can create a personalized message from scratch or use a template. This is a great way to create automatic story replies, inquiry replies, answers to some of the most common questions, generate email leads, and many more.
ManyChat login is free and has a user-friendly interface, so you’ll be ready in no time to start building your automated messages for each platform.
Customer Engagement
ManyChat provides a great strategy to boost your customer engagement. Let your messages draw users’ attention in DMs with great offers, coupons, and giveaways. ManyChat is always ready for their questions.
Although you’re probably aware of this, high responsiveness time plays a great role in today’s customer satisfaction.
Conversation Starters
This option will help your customers break the ice by offering them a variety of pre-determined conversation starters. It can help your new and potential customers start a conversation with you, which can lead to furthering their interests.
Gather User Information
Another great feature also found mentioned in several other ManyChat reviews is the ability to gather user information such as their email or phone number, all while keeping a natural tone of the conversation.
Having this information in one place can help you make personalized messages and promotions.
Connect ManyChat with Shopify
This is a very useful option for many reasons. You can start attracting your potential customers who abandoned their shopping carts. With ManyChat, you can send them gentle reminders about the products they intended to buy, inform them of any new order updates or send them personalized coupons.
The software has optimized this option for mobile users very well, making it easy to use.
If you’ve been using email for the purposes mentioned above, it’s safe to say you can count on a better return on investment with ManyChat. It’s pointed out in some ManyChat reviews that using its messaging tools for communication channels made a great impact.
After all, you can see for yourself by accessing the ecommerce dashboard, where you’ll have all the insights on your customers, best purchases and revenues, and other important metrics.
Connect with Other Ecommerce Tools
With Shopify being just one of many ecommerce tools, you can easily connect with others as well, such as PayPal, Stripe, ActiveCampaign, Google Sheets, and 1,500 more.
ManyChat App Store
At the app store, you will find plenty of apps that will upgrade your user and customer experience, and you’ll have a chance to browse for new tools that are suitable for your bots and goals.
Even though apps listed in the company’s app store are selected and generated internally, there is an option for anyone interested in developing new apps.
It’s necessary to have at least one Pro account active, but it’s also possible for people not using this tool at all to make new apps to enhance the tool’s usability.
To install the app from the store, all you have to do is follow four easy steps:
- Find the app you want to download;
- Choose an account;
- Receive confirmation on installation process;
- Direct to the app settings page for further configuration.
ManyChat for Instagram, Facebook, and SMS
You can choose whether you want to connect this tool with Instagram, Facebook, or SMS, and you will not make a mistake by choosing any one of these channels.
The connection process itself is pretty straightforward, and it takes up to two minutes to do it. This will make you step up your marketing and automation game for sure.
Free Video Courses and Guides
ManyChat course offers many options and is available on the website for better understanding and navigating your accounts.
You will find step-by-step guides on building your first chatbot and improving your marketing strategy. These video courses are free and easily accessible with just one click.
ManyChat’s reading material and guides are of no less value. With many blog posts and best practice tutorials, you’ll easily find and use every opportunity for your business growth.
Read more: Intriguing startup statistics for 2023.
Ease of Use
After testing the tool for this ManyChat review, we’ve concluded that it’s easy to use and understand. It’s navigating you through the entire process, from a two-minute sign-up and making your chatbot to building campaigns and optimizing performance.
With the company’s extensive support and guidance offers, the chances you’ll feel lost are minimal. Aside from video and blog materials, the company also offers help from its community and experts.
Plans and Pricing
There are two ManyChat pricing plans:
- Free plan: You’ll be able to engage with up to 1.000 contacts using this tool and have access to their basic features. You’ll have access to Facebook, Instagram, and Whatsapp channels, basic growth tools, and email support all the time.
- Pro plan starting at $15 a month: The number of engaged contacts is unlimited with this package, but it’s important to say that the fee grows as the number of contacts grows.
Tools access is unlimited as well, and you can build better campaigns and enhance your performance using the tool’s metrics. You will have access to all ManyChat Pro features and all the channels, such as Facebook, Instagram, SMS, Whatsapp, and Email.
Refund Policy
The company issues refunds in two cases:
- If you can’t access your account due to technical issues on the company’s side;
- If you decide to cancel the subscription within the first month.
ManyChat encourages its users to request a refund if they think they’re eligible and try to explain their current situation as much as possible, so the team can better understand and help them.
In case you wish to cancel your subscription like we already mentioned in this ManyChat review, everything is pretty clear. Just go to settings, billing, and cancel the subscription.
Online Ratings
ManyChat ranks pretty well online, having a score of 4.3 / 5 on the Google app store and many recommendations.
Many users point out software’s ability to generate leads and nurture customer communication and engagement. Some of the perks people are most satisfied with are the possibility of implementing a lot of elements for your chatbot that differ from other chatbot tools.
The user-friendly interface and A/B testing are useful for users of this software.
You can create flows and manage your conversation easily and in real-time, and people tend to like those options.
On the other hand, some ManyChat limits that users point out are a lack of live customer support and clarity on answers provided by the support hours after the problem has occurred.
However, many online reviews tend to share positive experiences, emphasizing the variety of features for building a more interactive chatbot and the ease of creating one from scratch.
Value for Money: Final Verdict
In case you still have doubts if ManyChat is the tool for you after reading this ManyChat review, there is no simple yes or no answer. You will have to decide for yourself.
If you’re looking to improve your message automation game on Facebook, Instagram, and SMS, ManyChat software is designed to make it easier for you. It has a pretty good, useful, and free basic package but also allows you to explore more options with a paid Pro package.
In conclusion, positive reviews and recommendations outweighed the unsatisfactory ones online. Many people consider it to be worth a try. After all, you can always try the free version and see where it takes you and your business.